Returns

RETURNS:

We always want our customers to be happy with their purchases and items received! In the case that you are not satisfied with your order, we would be happy to review your order to determine if your order or items are eligible for return.

If you would like to discuss initiating a return, please contact us with the following information via email at firstavenue.info@gmail.com:

  • Name
  • Contact information
  • Order number
  • Reason for return


How long do I have to return items?

  • For items to be considered for return, the delivery date of your order must not exceed 10 business days.
  • Our business days are calculated on a Tuesday - Saturday basis. Monday and Sunday are not included in our business operating days, therefore, we will not count these when determining return dates. 

  • NO EXCEPTIONS: After ten business days, we will NOT accept returns. 

     

    How do I return my items? 

    • Customers are responsible for return shipping costs to ship to First Avenue Company.

     

    What do I need to know about returning the shipment?

    • We advise utilizing a carrier that provides tracking for your return shipment. Any orders lost in transit, damaged, or missing pieces will be the customer’s responsibility and must be handled with their choice of carrier. We are NOT responsible. 

     

    Will you let me know when you receive my return? 

    • We recommend checking the tracking on your return to determine when it has been delivered. You are more than welcome to contact us to confirm the receipt of the items. 
    • Once we receive your order, please allow 5 business days for our returns team to inspect and issue a refund. A refund will be issued via mobile App Store credit – no exceptions, no cash or credit refunds. 


    How much of a return credit will I receive? 

    • Please be aware that the original shipping cost paid is not included in your refund, due to the item needing proper postage to arrive to you.
    • You will only be refunded for the total cost of the item itself + applicable tax. 
    • If any discount codes were used in the process of ordering, your return will have those listed and you will only receive the discounted amount of the item + applicable taxes. 

     

    What if I do not have the mobile app to receive the credit? 

    • You must download the app to receive the credit. If you do not download the app, the credit will not be applied. 
    • The credit is only valid for one year, which starts the day your return is approved. Therefore, we recommend downloading the app. 

    RETURN REQUIREMENTS:

    All items must be in new and unused condition. We do require the items to be in the original packaging and tags intact. 

    We will not accept returns with use or damage. Items must not have:

    • odors or stains from smoke, pets, deodorant, chemicals, or detergents
    • any additional stains or odors that would take away from the new quality of the product
    • any wear and tear or stretch indicating that the item has been used, worn, washed, or around odors that could damage the new item 

    These returns will be refused and you will be responsible for return shipping.



    GIFTS:

    • The original purchaser must reach out to us to determine if the item or items needing to be returned are eligible. 
    • If a gift was ordered for someone and it does not fit, the original purchaser must ship the items back or return in-person at our retail location.
    • We will NOT be providing credits to recipients of gifts - only to the original purchaser. 
    • The original purchaser is able to gift the credit to whoever they would like. 



    CONDITIONS    :

    • We also reserve the right to refuse any and all returns at our sole discretion. If your item or items are refused, you will be responsible for return shipping or pickup up the items from our store.

    • If you decide that you do not want to pay the shipping cost provided or locally pickup, please select a local organization in our area (within 30 miles) for us to donate the items to on your behalf.

    • You will not receive a refund and all future return requests will be declined for non-compliance to our return policy. 


    What can be returned?

    Please note, we are unable to accept the following items for return. This is not an extensive list and we reserve the right to refuse the return of any item on our site. Items not accepted:

    • Gift Certificates
    • Sale Items – 25% off or more items, final sale, specific live sales, etc. 
    • Bathing suits, bikinis, leotards, body suits, workout apparel (including leggings), any line of intimates: lingerie or bralettes
    • Purses, phone cases, wallets
    • Hats, beanies, headbands
    • Jewelry
    • Shoes
    • Holiday themed items
    • T-shirts and graphic tees 
    • Custom items, special orders, preorders 
    • Home decor or household goods 

    For the items listed, we recommend reaching out to firstavenue.info@gmail.com before purchasing for additional information on size, measurements, or details regarding the product(s) you are interested in purchasing. 


    EXCHANGES:

    We try our best to accommodate size exchanges, however, we do not exchange other items out for new or different items. 

    Because our returns team cannot guarantee your item to be in stock once your exchange is processed, we recommend purchasing the smaller or larger size item you would like (if available on our website) and processing a refund on the item that does not fit. 

    If we do have the item in stock at the time your exchange is processed, you will be responsible for shipping costs for the item to be delivered to you and for the original item to be returned. 

    Once your item is processed for exchange, you will be invoiced for the appropriate shipping costs for the exchange to be sent to you. This must be paid within 48 hours or your exchange will be processed as a refund via store credit.

    If the item(s) you would like are not in stock and meet the criteria for return, we would be happy to issue a gift card to be used online or in-store for a future order.

    We will not exchange:

    • Gift Certificates
    • Sale Items – 25% off or more items, final sale, specific live sales, etc.
    • Bathing suits, bikinis, leotards, body suits, workout apparel (including leggings), any line of intimates: lingerie or bralettes
    • Purses, phone cases, wallets
    • Hats, beanies, headbands
    • Jewelry
    • Shoes
    • Holiday themed items
    • T-shirts and graphic tees
    • Custom items, special orders, preorders
    • Home decor or household goods 

     

    DEFECTIVE ITEMS:

    • We ask that you inspect your items immediately and contact us within three days of delivery receipt to report any issue with the product(s) received. 
    • If you believe you have a defective product, please provide photos of the defective piece(s) to firstavenue.info@gmail.com with your order number. 

     

    DAMAGED ITEMS:

     

    REFUSED OR UNDELIVERABLE ITEMS: