We always want our customers to be happy with their purchases and items received! In the case that you are not satisfied with your order, we would be happy to review your order to determine if your order or items are eligible for return.
If you would like to discuss initiating a return, please contact us with the following information via email at support@shopfirstavenue,com:
- Contact information
- Order number
- Reason for return
For items to be considered for return, the delivery date of your order must not exceed 10 business days. For all orders delivered and 10 business days has passed, returns will not be considered.
Items must be returned within 10 days of return authorization confirmation.
If your order has been deemed eligible for return, we will provide you with a return authorization (RA) form. This form must be completed by both First Avenue Company and you, the customer. This can be emailed to you or mailed via USPS.
Customers are responsible for return shipping costs to ship to First Avenue Company LLC - PO BOX 719, Rochelle, GA, 31079. We advise utilizing a carrier that provides tracking for your return shipment. Any orders lost in transit, damaged, or missing pieces will be the customer’s responsibility and must be handled with their choice of carrier.
Once we receive your order, please allow 5 business days for our returns team to inspect and issue a refund. A refund will be issued via gift card for future purchases on our site only – no exceptions.
Please be aware that the original shipping cost paid is not included in your refund, due to the item needing proper postage to arrive to you. You will only be refunded for the total cost of the item itself + applicable tax.
All items must be in new and unused condition. We do require the items to be in the original packaging and tags intact.
We will not accept returns with use or damage. Items must not have odors or stains from smoke, pets, deodorant, chemicals, or detergents. The items must not have any additional stains or odors that would take away from the new quality of the product. These returns will be refused and you will be responsible for return shipping.
Consumers can return up to 3 items in a one month period without penalty. If more than 3 items are returned in a month’s time frame from the same person, we will be unable to accept any future returns from that customer. All future orders placed will be verified before shipping to decrease return rates.
Furthermore, the original purchaser must reach out to us to determine if the item or items needing to be returned are eligible. If a gift was ordered for someone and it does not fit, the original purchaser must ship the items back or return in-person at our retail location. We will NOT be providing credits to recipients of gifts.
We also reserve the right to refuse any and all returns at our sole discretion. If your item or items are refused, you will be responsible for return shipping.
In the case that you do not want to have your items or order returned to you at the shipping cost provided (not to exceed +$5 of your original shipping cost), please select a local organization in our area (within 30 miles) for us to donate the items to on your behalf. You will not receive a refund and all future return requests will be declined for non-compliance to our return policy.
Please note, we are unable to accept the following items for return. This is not an extensive list and we reserve the right to refuse the return of any item on our site. Items not accepted:
- Gift Certificates
- Sale Items – 25% off or more items, final sale, specific live sales, etc.
- Bathing suits, bikinis, leotards, body suits, workout apparel, any line of lingerie
- Purses, phone cases, wallets
- Hats, beanies, headbands
- Holiday themed items
- FACO MERCH
- Custom items or special orders
For the items listed, we recommend reaching out to email@example.com before purchasing for additional information on size, measurements, or details regarding the product(s) you are interested in purchasing.
IN STORE PURCHASES OR IN STORE PICKUP FROM ONLINE ORDER:
• AS OF 11/17/2020:
We regret to have to do this, but will no longer be accepting returns for purchases made in store.
For orders purchased online but requiring local pickup, once these items leave our store, we will not be able to accept returns for these items.
At this time, we will only review return requests for items purchased online and shipped to customers.
We do have a fitting room in store; therefore, we recommend all customers utilize this or order online with shipping for the option to return.
If you are making a purchase for someone else and are not sure of the fit or style for the individual, we recommend purchasing a gift card to be used online or in store.
• All purchases made before 11/17/2020 have 10 business days to make a return request. The request must be done in person and all items will be inspected before a gift certificate is issued. Please review return criteria above for more details.
We try our best to accommodate size exchanges, however, we do not exchange other items out for new or different items.
Because our returns team cannot guarantee your item to be in stock once your exchange is processed, we recommend purchasing the smaller or larger size item you would like (if available on our website) and processing a refund on the item that does not fit.
If we do have the item in stock at the time your exchange is processed, you will be responsible for shipping costs for the item to be delivered to you.
Once your item is processed for exchange, you will be invoiced for the appropriate shipping costs. This must be paid within 48 hours or your exchange will be processed as a refund via store credit.
If the item(s) you would like are not in stock and meet the criteria for return, we would be happy to issue a gift card to be used online or in-store for a future order.
We will not exchange:
- bodysuits, lingerie, swimwear, intimates
- gift certificates
- sale, final sale items, or any discounted piece
- purses, phone cases, wallets
- hats, beanies, headbands
- FACO MERCH
- We ask that you inspect your items immediately and contact us within three days of delivery receipt to report any issue with the product(s) received.
- If you believe you have a defective product, please provide photos of the defective piece(s) to firstname.lastname@example.org with your order number.
- If you purchase in store and believe your item to be defective, we must be notified within three business days of purchase as well. Please follow the steps listed above for reporting or bring directly into the store.
- Please see Shipping Policy for more information.
REFUSED OR UNDELIVERABLE ITEMS:
- Please see Shipping Policy for more information.
FAC - RETURNS
PO BOX 719
Rochelle, GA 31079